FREQUENTLY ASKED QUESTIONS (F.A.Q.s)
Q: What happens if the drive is two part and the departure and return are separated by days, weeks or months?
A: After dropping the client off at an airport, train or cruise terminal the driver would return the client's car to the client's home or business and park it where the client designates. Sometimes the parking spot is on the street or in the driveway but in many cases it would be inside the client's garage. The driver will lock the car and/or garage and keep the keys and/or garage door opener in a secure place until the day and time of the pick up. At that time the driver will return with the client's keys, get the client's car and then pick them up and drive them back to their home or office.
Q: If we are being picked up at a location other than our home or business such as an airport terminal, how do we know where and when to meet the driver?
A: By this time, the driver will have the client's cell phone number and the client will have the driver's cell phone number. When the plane lands, the client calls or texts the driver's cell phone to simply open lines of communication. Typically, the driver will be waiting nearby because the airport police will not permit them to wait at the pick up-point. Once they are through security and have their luggage, the client again texts or calls the driver indicating they are ready for pick-up. The driver immediately leaves where he is parked and within minutes will arrive at the pick-up point.
Q: Can we request the same driver for all our trips?
A: Absolutely! Many of our clients have been using the same driver over and over again for decades!
Q: How and when do we pay?
A: We offer any form of payment our client's prefer including cash, checks and all major credit cards. If there is a round trip we do not invoice until both parts are complete and the customer is 100% satisfied.
Q: Do our fees include gratuity for the driver?
A: No. Clients can pay the driver their gratuity in cash at the end of the drive or have us include it as pass through in their invoice.
Q: Does the Heist Chauffeur Service or the independent contractors who drive the customer's vehicle have liability or collision insurance for the customer's vehicle?
A: No. They do carry auto insurance for the motor vehicles they own because only the owner of a motor vehicle can insure a motor vehicle. Consult your auto insurance agent for details.
Q: Do we have to pay for parking?
A: No. Even in busy New York City, parking is the driver's responsibility. However, if a client specifically requests a driver to park somewhere, than the client would be responsible for those charges. For example, occasionally for airport pick-ups, clients request a driver to park in short term parking and greet travelers inside the terminal.
Q: How experienced are the Heist Chauffeur Service drivers?
A: Several of our drivers have been with us for over ten years and many for over five years. We hand pick only the safest and most courteous drivers for the Heist Chauffeur Service.
Q: For hourly billed trips, what happens if the client crosses over into the next hour, do they get invoiced for a full hour?
A: No. We would invoice based on 15 minute increments. For example, a trip that went 5 hours and 10 minutes or 5 hours and 20 minutes would be invoiced at the hourly rate times 5.25 or 5.5 hours respectively.
OUR DRIVER + YOUR CAR = SAFE, RELIABLE AND ECONOMICAL TRANSPORTATION